GiftsKolkata is an online
e-store gifting service from the makers of durgapujas.com where
you can send gifts to any of your relatives living in Kolkata We deliver
gifts wrapped in your emotions and love.
2. What can I send ?
Right now you can send
flowers, sweets, chocolates and cakes, fish articles, dry fruits and
soft toys. For details please refer our catalog.
where are the items bought ?
All the items confirm to
the strict quality standards of GiftsKolkata and are purchased from the
best shops in town. We do not believe in compromising on quality.
4. How is the item delivered ?
All the items are
delivered by our staff directly in Kolkata. Couriers are used for other
5. Where can the gifts be delivered ?
As of now, the gifts are
delivered to most major places in Kolkata only. Non perishable
items can be couriered to any place in India.
8. How can I help to ensure my delivery is
made on time?
Please fill in the
Recipients Name and full Address along with the PIN code and Telephone
Number to ensure proper and timely delivery.
Do you take an acknowledgement for every delivery ?
We send an email to the
sender after delivery and also try to send a digital image of the person
10. How can I order? Is it safe to purchase using
credit card ?
To ensure the safety of
your credit card information, the details are processed by CCNOW, our
authorized online retailer, using SSL encryption on their servers.
The details of your credit card never come to us. Thus you may order
only via the website.
12. How do I make the payment ?
Our authorized online
retailer, CCNOW accepts Credit Cards (Visa, Mastercard, American
Express, Discover/Novus) for all orders placed online.
13. How much time do you take to deliver after the
payment has been made ?
We normally allow
ourselves 48-72 hours for delivery.
14. Are the items delivered as per the display on
the web page ?
All pictures displayed in
this site are those of the actual product which is to be delivered,
but GiftsKolkata, reserves the right to deliver a similar / alternate
product from different source for reasons beyond its control. However,
in no case will the quality of gifts be compromised.
15. What are your charges ?
The rates displayed along
with each product are their prices. These are all inclusive charges.
GiftsKolkata reserves the right to change prices or reject any order
without any explanation. However price changes will not affect existing
17. What if the delivery is not done or is late ?
Prompt delivery of your
gifts is our prime concern and we are confident of providing timely
delivery. However any delayed or early delivery for whatever reason(s)
shall not entitle the user for any damages from us. In case of
non-delivery, under unavoidable circumstances, we shall refund you the
money as early as possible.
18. Can the order given be changed ?
The order can be changed
only if it is intimated to us within 3 hours of placing the order.
Processing of all orders starts at 10.00 am IST and almost all the gifts
are delivered/shipped the same day. You cannot change the order value,
you can only replace it with an item in the same price category.
20. Can I send some message along with the gift ?
Yes, you can send message
along with your gifts. Just type in your message in the instruction box
in the order form. Your message will be sent along with the gift.
21. Can the recipient send me a return message?
We do more than that. Your
loved one can write out a message for you when the gift is delivered.
This information is emailed to you. We also try to email a digital image
of the person taking delivery.
23. What if I have to
cancel my order ?
You can change your order
or request for a message/address change within 3 hours of the order
being placed but in no circumstances will cancellation of order be
allowed. You cannot change the order value, you can only replace it with
an item in the same price category. In no circumstances will a refund be
24. What if the recipient's address is wrong or the recipient
no longer stays there ?
We will inform you of such
an eventuality. You can inform us to change the receiver's
address within 5 days of receiving our message, else your order
will be cancelled and no refund will be made. But under no
circumstances will the gifts be changed. In case of perishable
commodities like sweets, cakes, flowers etc., an extra charge (our cost
price) will incur for re-purchase.
25. I enter the order, what happens then ? How does the process go ?
As soon as you enter the
order successfully, a message is sent to us, at Kolkata , India. We
start processing all orders at 10.00 am IST and make sure that the
delivery is made the same day. In the events of the recipient not
currently available or neighbors not accepting the gifts on behalf of
the recipient, we will try to deliver it the next day by leaving a note
for the recipient to contact our local office. Upon further delay, we
will inform you to confirm the address / availability of the recipient.
All deliveries are acknowledged by the signature of the receiver and an
e-mail is sent to you if there is a return message, after the delivery
is complete. This ends the gift process.
26. Are there any other considerations before I place my order
Although we deliver the
gifts as fast as possible with extreme reliability, as far as possible,
avoid sending delicate or perishable items like flowers or cakes to very
27. Incase I have any doubts or require clarifications other than the
topic covered in this FAQ, what should I do ?
You are most welcome to
send us any of your queries at
. We will answer all your questions as fast as possible.